If you are having a problem with the Metro Marketer Magazine app on the iTunes Newsstand, we’re here for you.

Below are some Frequently Asked Questions that may help.

  • Q: It seems as though the App is crashing.

A: The first thing you need to do is make sure to follow Apple guidelines here: http://support.apple.com/kb/ts1702

  • Q: How do I take a screenshot with my iPad

A: Simply click on the Home Button and the Power Button at the same time.

  • Q: I have subscibed but I still see the yellow subscribe button and no issue is downloaded

A: This is something that can happen due to a connection error between the iPad and the Apple servers. if this happens please try the following steps:

Fully close the magazine, tap on the home button to ensure you have exited the magazine, then double tap the home button. All the opened apps will appear at the bottom of the ipad. Press and hold on top of the magazine, the apps will start to shake, tap on the red minus sign to Fully close the magazine

Make sure you are logged in with the same Apple id that subscribed to the magazine. To do this, tap on the Settings app, scroll down and tap on the store app, double check that the same Apple ID is being used. if not, sign out and sign in with the correct Apple ID

Relaunch the Magazine. Go to the Newsstand App and tap on the magazine to launch it. The splash page will appear and then the magazine home screen will show. The page should be updated and now the yellow subscribe button would have been replaced with a grey Restore button.

Restore all purchases. You can tap on the restore button if desired to redownload all previously purchased magazine issues.

  • Q: How can subscribers cancel their Mag subsriptions?

A: Here are the steps, Tap on Settings App, Scroll and Tap on iTunes & App Store, Scroll down and Tap on your Apple ID,Then Tap on “View Apple ID”, Enter your Password, Scroll Down and Tap on Manage in the Subscriptions Section, You will see your Magazine subscriptions, Tap on the one you want to cancel. Your Current Subscription details will be shown, Turn auto-renewal to OFF.

  • Q: How does the purchase process work?

A: Metro Marketer Mag users can either subscribe to the magazine or they can buy single issues. If they subscribe (Auto-Renewal) they will get the latest magazine issue published and will have access to any future issues as long as they remain a subscriber. If they purchase a single issue, they will be able to download that issue immediately after the successful purchase.

  • Q: How do Special Issues Work?

A: Special Issues are different in the sense that they are not part of the magazine subscription. They are independent special issues and everyone will need to buy them to read them, including magazine subscribers. Special issues will have a red “Special” sash and will appear below the top section in your mag home screen.

  • Q: I am not getting the new mags delivered automatically

A: We love Apple but even they are not perfect. Push Notifications are awesome but sometimes your ipad can drop push notification connection. Weird but it happens. What you can do is to turn off Wifi, turn on Airplane mode, then reconnect to wifi. Something else you can try is to connect to another wifi network for a while and then switch back to your. Restarting your iPad can also sometimes help.

  • Q: Sometimes I am not receiving the push notifications?

A: Push notifications are awesome. We love Apple, but unfortunately nothing is perfect. push notification can be spotty at times and requires that the iPad device maintains a permanent connection to the APSN service and the error is likely to be there. Try the solution in the FAC above this one.

  • Q: is there an iPhone version of our magazine app?

A: At this point the focus is on the iPad version only of the magazine. The reality is that very few users like to read a magazine in the tiny iPhone screen. The iPad screen real estate makes your magazine pop. An iPhone version might be considered in the future, stay tuned.

  • Q: Getting a “Cannot connect to itunes Store” when clicking on the subscribe button or buy button

A: This can happen in the following situations: You do not have wifi or internet access, or you have “Restrictions ON” to prevent others from making purchases in your iPad. Restrictions are located on the general settings and should be disabled to allow inApp purchases.

You can email us at support@MetroMarketermagazine.net, or call toll free 866-235-3299.